Journal of Industrial Engineering and Management Studies

Abstract Human errors are a growing threat to EHR technology adoption and information sharing. Healthcare data breaches and criminal attacks continue to increase in volume and complexity. To achieve the full benefits of EHR technology, the industry must place the protection of health information as its highest priority. This paper presents the results of a systematic literature review of socio-technical system (STS) factors that influence human error in EHR data breaches. We present a conceptual framework of the STS factors that are hypothesized to reduce human error data breaches in the healthcare sector. The existing literature highlights a research gap in terms of understanding and modeling of human-computer interactions and the consideration of STS factors when developing solutions, signifying a need for further research in this domain. Hence, we recommend future research into the formulation and implementation of a STS approach to mitigate human error in information security, aiming to enhance the resilience of EHR and make them less attractive to cybercriminals.