Journal of Industrial Engineering and Management Studies

Abstract Maturity models mostly assess phenomena in each industry or organization and investigate the readiness to accept those phenomenon and paradigms. The Fourth Industrial Revolution has emerged and revealed as a new phenomenon in various industries, whose maturity model has garnered the attention of numerous experts and specialists. Considering that there is no such a model in the banking service supply chain, the present study sought to design a conceptual model for the maturity of Industry 4.0 with a focus on financial technologies and digital transformation. Thus, by conducting interviews with experts, including bank managers, and university professors, basic themes were extracted using a thematic analysis approach, based on which the final model was then designed, including seven organizing themes of managerial factors, infrastructure factors, information technology factors, human resource factors, cultural factors, economic factors, and business factors. The final model, which included seven sub-models, was validated using factor loading analysis, as a result, the findings of which showed that all sub-models were significant at a 95% confidence level; therefore, the designed model was valid enough in the qualitative section.