Journal of Industrial Engineering and Management Studies

Abstract In recent decades, the effective use of information technology (IT) systems has become an integral part of industries. On the other hand, due to the benefits of these systems (cost reduction, access to the latest technology versions, monitoring and control, risk reduction, improvement of plans for future progress, and ultimately improvement of productivity), the use of IT outsourcing systems has been a special focus of these industries. However, the use of this system has always faced risks and challenges. This research aims to evaluate the key risks effective in IT outsourcing and to rank selected software companies in successful adaptation to IT outsourcing. For this purpose, the opinions of 75 experts were used to evaluate the risks and rank the companies. A binomial test (BT) approach was used to identify the final risks. The result showed that 6 risks are effective in IT outsourcing. Also, the risk assessment with a weighted average (WA) showed that technical risks are in the first importance and communicational risks are in the last importance. Ranking of companies based on the weight of risks with the Simple Additive Weighting (SAW) technique showed that the first software company was ranked first and the third company was ranked seventh. Based on the evaluations, practical suggestions were provided to companies. The proposed model of this research provides a suitable perspective for company managers in facing the risks of IT outsourcing.