1. Developing customer relationship management (CRM) processes using standard frameworks and MCDM techniques

Saeid Emamgholizadeh; Ahmad Jafarzadeh Afshari; Maryam Shabani Bahmand

Volume 5, Issue 1 , Winter and Spring 2018, , Pages 66-84

http://dx.doi.org/10.22116/jiems.2018.66505

Abstract
  Organizations have found that functional approach to business destroys flexibility and agility by gaining experience over the time. The main weakness with Task-based organizations is that they can hardly act flexibly and adapt themselves to the changing environment. In today’s' dynamic and competitive ...  Read More