1. Organization's performance measurement model based on the critical success factors of the reverse supply chain in airline industry with a quality gap approach

Nazila Adabavazeh; Mehrdad Nikbakht

Volume 7, Issue 1 , Winter and Spring 2020, , Pages 177-190


  Airline industry is one of the main infrastructures for sustainable development of a country. The quality of the reverse support service will be effective in increasing the safety and health of the structures, reducing the impact of disasters and reducing costs. The aim of this study is to evaluate the ...  Read More