A FIS-based fuzzy Kano’s model for consumer needs analysis

Esmaeil Akhondi Bajegani; Seyed hosein Eiranmanesh; Amirreza Zare

Volume 9, Issue 2 , December 2022, , Pages 33-44

https://doi.org/10.22116/jiems.2022.304911.1457

Abstract
  Nowadays, not only improving service levels is not sufficient for consumer satisfaction, but also, the consumers themselves determine product or service quality. In other words, we can interpret quality as "the degree of accordance with the consumer's need." Therefore, we should look for solutions to ...  Read More