Designing a post-purchase regret model and determining online business strategies

Sara Salimi; Ali Hajiha; Hamidreza Saeednia; Kambiz Heidarzadeh

Volume 9, Issue 1 , July 2022, , Pages 109-119

http://dx.doi.org/10.22116/jiems.2022.330486.1480

Abstract
  The purpose of this study is to design a post-purchase regret model and determine online business strategies. Regret is a state of mind in which the customer is hesitant to buy a product or service. This hesitation can be due to paying a high price for the quality received, comparing the quality of the ...  Read More

Success factors of innovation management in the banking industry using the grounded theory approach

S. Farid Mousavi; Adel Azar; S Hamid Khodadad

Volume 8, Issue 2 , January 2022, , Pages 138-159

http://dx.doi.org/10.22116/jiems.2022.138127

Abstract
  Considering the role and importance of innovation in the performance of organizations in general and banking institutions in particular, the current work aims at identifying effective factors in the success of innovation management system in Iranian Banks, about which exists a scarcity of research in ...  Read More