1. Investigating causal linkages and strategic mapping in the balanced scorecard: A case study approach in the banking industry sector

Sorour Farokhi; Emad Roghanian; Yaser Samimi

Volume 5, Issue 1 , Winter and Spring 2018, Pages 1-25


  One of the main challenges of strategic management is implementing the strategies. Designing the strategy map in Balanced Scorecard framework to determine the causality between strategic objectives is one of the most important issues in implementing the strategies. In designing the strategy map with ...  Read More

2. A multi-objective optimization model for locating the distribution warehouses in the logistic network supply chain: A case study of Bonny Chow Co.

Somaye Ramezani; Katayuon Naderi

Volume 5, Issue 1 , Winter and Spring 2018, Pages 26-42


  Today, in the existing competitive market, proper management of the supply chain has attracted a lot of attention to increasing profitability and customer satisfaction. Managers and decision-makers may use policies to survive in this situation, but a desirable outcome will only come when a precise and ...  Read More

3. A novel radial super-efficiency DEA model handling negative data

Elnaz Babazadeh; Jafar Pourmahmoud

Volume 5, Issue 1 , Winter and Spring 2018, Pages 43-65


  Super-efficiency model in the presence of negative data is a relatively neglected issue in the DEA field. The existing super-efficiency models have some shortcomings in practice. In this paper, a novel VRS radial super-efficiency DEA model based on Directional Distance Function (DDF) is proposed to provide ...  Read More

4. Developing customer relationship management (CRM) processes using standard frameworks and MCDM techniques

Saeid Emamgholizadeh; Ahmad Jafarzadeh Afshari; Maryam Shabani Bahmand

Volume 5, Issue 1 , Winter and Spring 2018, Pages 66-84


  Organizations have found that functional approach to business destroys flexibility and agility by gaining experience over the time. The main weakness with Task-based organizations is that they can hardly act flexibly and adapt themselves to the changing environment. In today’s' dynamic and competitive ...  Read More

5. A statistical analysis framework for bus reliability evaluation based on AVL data: A case study of Qazvin, Iran

Amir Albadvi; Hossein Hashemi; Mohammad Reza Amin-Naseri; Babak Teimourpour

Volume 5, Issue 1 , Winter and Spring 2018, Pages 85-105


  Reliability is a fundamental factor in the operation of bus transportation systems for the reason that it signifies a straight indicator of the quality of service and operator’s costs. Todays, the application of GPS technology in bus systems provides big data availability, though it brings the ...  Read More

6. A realistic perish ability inventory management for location-inventory-routing problem based on Genetic Algorithm

Mohammad Bagher Fakhrzad; Zahra Alidoosti

Volume 5, Issue 1 , Winter and Spring 2018, Pages 106-121


  In this paper, it was an attempt to be present a practical perishability inventory model. The proposed model adds using spoilage of products and variable prices within a time period to a recently published location-inventory-routing model in order to make it more realistic. Aforementioned model by integration ...  Read More